Shipping Policy

We do our utmost to deliver your order as quickly as possible. Orders placed on working days before 9:00 PM and in stock are usually shipped the same day and handed over to the delivery service. If the product is not in stock, it will be shipped within 2 to 3 working days. Although we strive for fast delivery, it may occasionally happen that certain products are temporarily unavailable, which may lead to a longer delivery time. In that case, we will, of course, inform you as soon as possible.

All listed prices include free shipping costs.

Delivery is handled by PostNL's mail carrier or parcel service. Generally, delivery takes place on the next working day between 9:00 AM and 6:00 PM, after your order has been processed and handed over to the delivery service. Unfortunately, we cannot guarantee the exact time of delivery.

Can I pick up my order?

Yes, that is possible. Please note: this is by appointment only; we will contact you after your order. By selecting "checkout at pickup" on the payment page.

I have not yet received my order
 You are expecting a package, but it has not yet been delivered. That is annoying, but don't worry. First, check the points below:

  1. Check the Track & Trace code of the package: Check your delivery via the PostNL track & trace email.
  2. Check the delivery address: Have you entered the correct delivery address? If not, please contact our customer service.
  3. Check your mailbox : 

    Did you miss the delivery driver? Then check your mailbox. The delivery driver will leave a note after the first delivery attempt with information about where you can pick up your order.

If you cannot trace your order, please contact us.


What are the shipping costs?

With us, you do not have to pay shipping costs, even if you ship to Belgium. 

 Right of withdrawal 

  1. A consumer can dissolve an online purchase within a cooling-off period of 30 days without stating reasons, provided that:
  • the product has not been used
  • the charging point has not yet been installed (the warranty commences after installation).
  • it is not a product that can spoil quickly, such as food or flowers
  • it is not a product specially made or adapted for the consumer
  • it is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal of the delivered item is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)
  • the product is not a trip, transport ticket, catering order or form of leisure activity
  • the product is not a loose magazine or loose newspaper
  • it does not concern an (order for) urgent repair
  • the consumer has not waived his right of withdrawal

  1. The 30-day cooling-off period mentioned in paragraph 1 commences:

    • on the day after the consumer received the last product or part of 1 order

    • as soon as the consumer has received the first product of a subscription

    • as soon as the consumer has used a service for the first time

    • as soon as the consumer has confirmed that he will receive digital content via the internet

  2. The consumer can make use of his right of withdrawal known via info@slimmelaadpunt.nl, if desired with the help of the withdrawal form that can be downloaded via the website of slimmelaadpunt.nl, slimmelaadpunt.nl.

  3. The consumer is obliged to return the product to slimmelaadpunt.nl within 14 days after making his right of withdrawal known, failing which his right of withdrawal will lapse. 

Reimbursement of return costs 

If the consumer invokes his right of withdrawal and returns the entire order in time, the costs for returning the entire order will be borne by the consumer. 

Right of suspension

Unless the customer is a consumer, the customer waives the right to suspend the performance of any obligation arising from this agreement.

Right of retention 

  1. slimmelaadpunt.nl can invoke its right of retention and in that case keep products of the customer until the customer has paid all outstanding invoices to slimmelaadpunt.nl, unless the customer has provided sufficient security for those costs. 

  2. The right of retention also applies on the basis of previous agreements from which the customer still owes payments to slimmelaadpunt.nl.

  3. slimmelaadpunt.nl is never liable for any damage that the customer may suffer as a result of making use of its right of retention.

Set-off

Unless the customer is a consumer, the customer waives his right to set off a debt to slimmelaadpunt.nl against a claim on slimmelaadpunt.nl.

Retention of title 

  1. slimmelaadpunt.nl remains the owner of all delivered products until the customer has fully complied with all his payment obligations towards slimmelaadpunt.nl, including claims for failure to perform the agreement.

  2. Until that time, slimmelaadpunt.nl can at all times invoke its retention of title and take back the goods. 

  3. Before ownership has passed to the customer, the customer may not pledge, sell, alienate or otherwise encumber the products. 

  4. If slimmelaadpunt.nl invokes its retention of title, the agreement is deemed dissolved and slimmelaadpunt.nl has the right to claim damages, lost profit and interest. 

 

Delivery time 

  1. The delivery times specified by slimmelaadpunt.nl  Ordered on working days before 9:00 PM, shipped today are indicative and do not entitle the customer to dissolution or compensation in the event of exceeding them, unless the parties have expressly agreed otherwise in writing.

  2. The delivery time commences at the moment the customer has fully completed the (electronic) ordering process and has received an (electronic confirmation) thereof from slimmelaadpunt.nl.

  3. Exceeding the specified delivery time does not entitle the customer to compensation and also not the right to dissolve the agreement, unless slimmelaadpunt.nl cannot deliver within 14 days after being given written notice to do so or the parties have agreed otherwise. 

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

Delivery and transfer of risk 

The risk of loss, damage or depreciation of a purchased item passes to the customer at the moment the item is brought into the power of the customer.

 

Packaging and shipping

  1. If the packaging of a delivered product is opened or damaged, the customer must, before accepting the product, have a note made thereof by the carrier or delivery person, failing which slimmelaadpunt.nl cannot be held liable for any damage.

  2. If the customer arranges for the transport of a product himself, he must report any visible damage to products or packaging to slimmelaadpunt.nl prior to transport, failing which slimmelaadpunt.nl cannot be held liable for any damage.


Storage 

  1. If the customer takes delivery of ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer.

  2. Any additional costs as a result of premature or delayed acceptance of products are entirely for the account of the customer.

Assembly and installation

Although slimmelaadpunt.nl endeavors to carry out all assembly and/or installation work as well as possible, it bears no responsibility for this except in the case of intent or gross negligence.

Warranty

  1. The warranty regarding products applies exclusively to defects caused by faulty manufacturing, construction, or material. 
  2. The warranty does not apply in the event of normal wear and tear and damage caused by accidents, modifications made to the product, negligence, or improper use by the customer, as well as when the cause of the defect cannot be clearly determined.
  3. The risk of loss, damage or theft of the products that are the subject of an agreement between parties passes to the customer at the moment they are legally and/or actually delivered, or at least come into the power of the customer or a third party who receives the product on behalf of the customer.

Exchange 

  1. Exchanging purchased items is only possible if the following conditions are met:

  • exchange takes place within 30 days of purchase upon presentation of the original invoice

  • the product is returned in its original packaging or with the original (price) tags still attached

  • the product has not yet been used

  1. Discounted items, non-perishable items such as foodstuffs, custom-made items, or items specially adapted for the customer cannot be exchanged.


Indemnification

The customer indemnifies slimmelaadpunt.nl against all claims from third parties related to the products and/or services supplied by slimmelaadpunt.nl. 

Complaints

  1. The customer must examine a product delivered or service provided by slimmelaadpunt.nl as soon as possible for any shortcomings.

  2. If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform slimmelaadpunt.nl of this as soon as possible, but in any case within 1 month after discovering the shortcomings. 

  3. Consumers must inform slimmelaadpunt.nl of this no later than 2 months after discovering the shortcomings.

  4. The customer must provide as detailed a description of the shortcoming as possible, so that slimmelaadpunt.nl is able to respond adequately. 

  5. The customer must demonstrate that the complaint relates to an agreement between the parties.

  6. If a complaint relates to ongoing work, this cannot in any case lead to slimmelaadpunt.nl being obliged to perform other work than agreed.

Notice of default

  1. The customer must make notices of default known to slimmelaadpunt.nl in writing.

  2. It is the customer's responsibility that a notice of default actually (timely) reaches slimmelaadpunt.nl. 

Joint and several liability of the customer

If slimmelaadpunt.nl enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts they owe to slimmelaadpunt.nl under that agreement. 

Liability slimmelaadpunt.nl

  1. slimmelaadpunt.nl is only liable for any damage suffered by the customer if and insofar as that damage is caused by intent or willful recklessness.

  2. If slimmelaadpunt.nl is liable for any damage, it is only liable for direct damage resulting from or related to the execution of an agreement.

  3. slimmelaadpunt.nl is never liable for indirect damage, such as consequential damage, lost profit, missed savings or damage to third parties.

  4. If slimmelaadpunt.nl is liable, this liability is limited to the amount paid out by a concluded (professional) liability insurance and in the absence of (full) payment by an insurance company of the damage amount, the liability is limited to the (part of the) invoice amount to which the liability relates.

  5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiration period

Any right of the customer to compensation from slimmelaadpunt.nl lapses in any case 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

 

Right of dissolution

  1. The customer has the right to dissolve the agreement when slimmelaadpunt.nl fails imputably in the fulfillment of its obligations, unless this shortcoming, given its special nature or minor significance, does not justify the dissolution. 

  2. If the fulfillment of the obligations by slimmelaadpunt.nl is not permanently or temporarily impossible, dissolution can only take place after slimmelaadpunt.nl is in default. 

  3. slimmelaadpunt.nl has the right to dissolve the agreement with the customer if the customer does not fully or timely fulfill his obligations under the agreement, or if slimmelaadpunt.nl has become aware of circumstances that give him good reason to fear that the customer will not be able to properly fulfill his obligations. 

Force majeure

  1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a shortcoming by slimmelaadpunt.nl in the performance of any obligation towards the customer cannot be attributed to slimmelaadpunt.nl in a situation independent of the will of slimmelaadpunt.nl, as a result of which the performance of its obligations towards the customer is wholly or partially prevented or as a result of which the performance of its obligations cannot reasonably be required of slimmelaadpunt.nl.

  2. The force majeure situation mentioned in paragraph 1 also includes - but is not limited to: state of emergency (such as civil war, insurgency, riots, natural disasters, etc.); breaches of contract and force majeure of suppliers, delivery personnel or other third parties; unexpected power, electricity, internet, computer and telecom disruptions; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.

  3. If a force majeure situation occurs that prevents slimmelaadpunt.nl from fulfilling 1 or more obligations towards the customer, these obligations will be suspended until slimmelaadpunt.nl can fulfill them again.

  4. From the moment a force majeure situation has lasted for at least 30 calendar days, both parties may terminate the agreement wholly or partially in writing.

  5. slimmelaadpunt.nl is not liable for any compensation (damages) in a force majeure situation, even if it benefits from the force majeure situation.

Amendment of the agreement

 

If, after the conclusion of the agreement, it proves necessary for its execution to amend or supplement its content, the parties shall timely and in mutual consultation adjust the agreement accordingly.

 

Amendment of delivery terms

  1. slimmelaadpunt.nl is entitled to amend or supplement these delivery terms.

  2. Minor changes can be implemented at any time.

  3. Major substantive changes will be discussed by slimmelaadpunt.nl with the customer as much as possible in advance.

  4. A consumer is entitled to terminate the agreement in the event of a significant change to the delivery terms.

Transfer of rights

  1. Rights of the customer arising from an agreement between parties cannot be transferred to third parties without the prior written consent of slimmelaadpunt.nl.

  2. This provision qualifies as a clause with proprietary effect as referred to in Article 3:83, paragraph 2 of the Dutch Civil Code.

Consequences of nullity or voidability

  1. If one or more provisions of these delivery terms prove to be null and void or voidable, this shall not affect the remaining provisions of these terms.

  2. A provision that is null and void or voidable shall in that case be replaced by a provision that most closely approximates what slimmelaadpunt.nl had in mind when drawing up the terms on that point.

Applicable law and competent court

  1. These delivery terms and every agreement between parties are exclusively governed by Dutch law.

  2. The Dutch court in the district where slimmelaadpunt.nl is located has exclusive jurisdiction to hear any disputes between parties, unless the law mandatorily prescribes otherwise.

Applicability of delivery terms

These delivery terms are applicable since March 22, 2023.

 

 

Contact Information

E-mail: info@slimmelaadpunt.nl

Phone: +31 183 556 774

Address: Papland 18, 4206 CL Gorinchem, Netherlands (by appointment only)

Chamber of Commerce: 42010296

VAT number: NL869272469B01

Available on weekdays from 09:00 to 17:00