Return Policy
How can I exchange or return an item?
You have the right to return your order within 30 days of receipt without providing a reason. After registering your return, you have another 14 days to send the product back. During this period, we ask you to handle the product and packaging with care. Only open the product as far as necessary to assess whether you want to keep it. Please note: once the charging point is installed, the right of withdrawal expires and the warranty begins.
Download and complete the return form in full and include it with your return shipment. Without a return form, we cannot process your return, which may lead to unnecessary delays. Click here for the return form.
Who pays the shipping costs for returns or exchanges?
The shipping costs for returns or exchanges are entirely at the customer's expense. We advise you to ship products with a value above €250 insured. You can register your return via our return portal https://retour.innosend.eu/slimmelaadpuntnl
Return address:
Slimmelaadpunt.nl
De Factorij 19 deur 27
1689 AK Zwaag
Download Return form
When will I receive my money back?
If you exercise your right of return, we will refund the full order amount within 14 days of receiving the return.
What if I received a different product than ordered?
In case of an incorrect delivery, you do not have to pay return costs.
What can I do with the product during the cooling-off period?
Within the 30-day cooling-off period, you may only unpack and use the product as far as necessary to assess whether you want to keep it. A useful rule of thumb is to consider what you would do with the product in a physical store. For example, you can try on shoes or a jacket, but not make coffee with a coffee machine or do laundry with a washing machine. Blister packaging may not be opened. Please note: the right of withdrawal expires after installation of the charging point; from that moment on, only the warranty applies.
If the product is used more intensively than necessary for assessment, we may charge you for a reduction in value. Therefore, treat the product and packaging with care so that it remains suitable for resale.
What are the exceptions to returns?
You cannot return the following products:
- Software of which the seal has been broken;
- Custom-made products or items specially ordered for you that we do not keep in stock as standard.
In case of damage to the product or packaging, a reduction in value may be charged. After installation of the charging point, the right of return also expires. For services from technicians, such as installation costs or built-in services, no refund is possible.
Right of withdrawal for business customers
The right of withdrawal does not apply to business customers. If you are dissatisfied with our products or service, we ask you to contact us.
Can I cancel my return?
This is not necessary. If the return shipment is not sent within 14 days of registration, the return will be automatically canceled.
Return policy valid since: October 26, 2024
Contact details
Email: info@slimmelaadpunt.nl
Phone: +31 183 556 774
Return address: De Factorij 19 deur 27, 1689 AK Zwaag
Registered address: Papland 18, 4206 CL Gorinchem, Netherlands (not a return address)
Chamber of Commerce: 42010296
VAT number: NL869272469B01
Available on weekdays from 09:00 to 17:00